Label Created, Not Yet In System Reddit

pulsemod over 7 years ago

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The seller shipped. They insist that they dropped the package off at the post office. I believe them. I don't live geographically far from the seller, within 160 miles in fact. The package should have arrived by now. It hasn't arrived. The tracking message hasn't advanced past "Shipping Label Created" for 9 days. It appears USPS didn't scan the package into the tracking database. I can't tell if anything has happened. All I know right now is USPS failed at the point of drop off. Now what?

How do I approach USPS in a way to achieve maximum impact?
BennyILL over 7 years ago

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The seller should contact USPS and figure this out. But I'm guessing you could also.
nerdfly over 7 years ago

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Yeah you have a tracking number so it can be chased up by either you or the seller. If they can't trace it then they have lost it and hopefully for the seller its insured for the full amount.
nerdfly over 7 years ago

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pulsemod
hasn't advanced past "Shipping Label Created" for 9 days

Actually i've had this happen with another courier when they had difficulty locating the pick up address. I assume the same could be said if the seller was unavailable for pickup or hasn't dropped it with the courier company for any reason. All 'Shipping label created' means is the seller has purchased shipping. If they insist they dropped it off they should have a receipt...
BennyILL over 7 years ago

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I have also had this happen, it might not have been scanned by somebody or something. I haven't had a USPS shipment go missing in over a year.
flipster over 7 years ago

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pulsemod
I don't live geographically far from the seller, within 160 miles in fact. The package should have arrived by now.

You obviously know more about your postal system than myself, though I was speaking with someone located in LA and he mentioned waiting about 7 weeks for something shipped from just 200 from him, this was a couple of years back but I doubt the story does not repeat elsewhere every day.

It may well still be on the way, despite what USPS say.
johnfarruggio over 7 years ago

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pulsemod
The tracking message hasn't advanced past "Shipping Label Created"

This happens quite often ... but 99/100 times the package arrives like normal.

pulsemod
I don't live geographically far from the seller, within 160 miles in fact. The package should have arrived by now

That means nothing with Media Mail. Media Mail takes last preference. Ive had packages arrive across the US in 2 days while packages going 50 miles away have taken 10 days. It just a matter of what trucks have the spare room to fit Media Mail packages that day.
BennyILL over 7 years ago

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True

I send from Niagara Falls and New York City takes longer than Florida or Georgia.
pulsemod over 7 years ago

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Yes, media mail is the lowest priority mail. To the best of my knowledge, it has to wait for available space before it advances. However, advancement, no matter how slow it is, can be tracked. Lets not talk about how slow media mail is, that goes without saying. What I'm trying to figure out, while I still have time to act, is how to deal with no tracking.
pulsemod over 7 years ago

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By the way... Thanks for all the responses.
pulsemod over 7 years ago

This post is hidden because you reported it for abuse. Show this post pulsemod edited over 7 years ago

nerdfly
Yeah you have a tracking number so it can be chased up by either you or the seller. If they can't trace it then they have lost it

That's what I thought. My situation doesn't change the fact that there is a tracking number in existence on the package and in the seller's hands. I suppose my question can evolve into... Since a tracking number exists, does that prove that USPS is responsible for loss?
7_Sea_Cods over 7 years ago

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If I were in your shoes (and assuming payment was made via Paypal), I'd be patient and give it a month or so to show up on the off-chance it was misplaced for weeks and then eventually delivered.

If it never showed up, I'd assume one of the two situations:
• The item was lost in the mail
• The seller never actually shipped the item
In either situation, the seller is responsible for refunding your payment. I'd first request a refund directly from the seller, and if the seller didn't refund, I'd make a claim through Paypal.